Returns + Warranty
Term: 30 Days from Delivery
Products Accepted: To be eligible for a return, your item(s) must be unused, unwashed, in original packaging (with tags), and in the same condition that you received it.
Exceptions: Items that were sold as final sale (i.e Clearance) are not eligible for return. Items that were washed, opened, or had the tags removed are not eligible for return.
Details: If you have purchased a product from our website and are not satisfied, you may return or exchange the product(s) within 30 days of delivery and with proof of purchase. For returns, you will receive a full refund (less shipping) once the return is received and processed. When an item is exchanged, you get the full credit for that item, and no return shipping for the product is deducted.In order to be eligible for return or exchange, products must be:
- With Original Tags
- In Original Packaging
- Postmarked within 30 days of delivery
- Purchased from our website--items purchased on buy, sell, trades are not covered.
If you received the items as a gift and can provide proof of purchase--these products can be returned for store credit. No monetary refund will be given unless requested by the original purchaser and then will be issued to the original payment method.
We stand behind the quality of our products, however, we know that occasionally defects occur. We guarantee our products against workmanship or material defects for 60 days from delivery date with proof of purchase. These items must make their way to us: clean, dry, and odor free. We will cover the shipping costs on all warranty claims. All approved warranty claims will be resolved with either an exchange or store credit--no monetary refunds will be issued.
Term: 60 Day Limited Warranty Policy
- Snap Issues
- Other Sewing Defects
- Holes Discovered Upon Arrival
- Irregular Shrinkage or Deformity
- Cracks in PUL
Warranty Does Not Cover:
- General Wear and Tear
- Issues that develop due to improper wash--per our washing instructions
- Products purchased from buy, sell, trade sites or previously loved items
Warranty is Voided By:
- Improper wash from not following our wash and care recommendations.
- Using caustic substances or additives in the wash.
- Alternations made to the product (i.e dying, changing snaps, embroidering, etc)
If you feel that you have received a defective product we encourage you to email us at firstname.lastname@example.org.